Understanding Agentic AI isn’t optional for ITSM professionals anymore. This shift goes beyond automating routine tasks. Agentic AI independently handles […]
How Agentic AI is Transforming IT Service Management (ITSM) Read More »
AI-powered Service Management, IT Service Management, ITIL, ITSM
Early TBM alignment isn’t optional, it’s where the real value begins. Learn how to set the foundation with the right people, structure, and conversations.
How to Approach Early TBM Alignment in ITSM Read More »
IT Financial Management, IT Service Management, ITIL, ITSM, Technology Business Management (TBM)
TBM starts with alignment, not software. Learn how to structure your first ITSM-Finance conversation to drive value and avoid early missteps.
Building Alignment Before Tools | TBM’s First Steps in ITSM Read More »
IT Service Management, ITIL, ITSM, Technology Business Management (TBM)
TBM 5.0 brings new ways to track AI within ITSM, improving cost clarity and service value reporting.
AI Advantages in ITSM | What TBM 5.0 Brings to the Table Read More »
AI-powered Service Management, IT Financial Management, ITSM, Technology Business Management (TBM)
AI is reshaping IT Service Management. This post compares leading ITSM tools and their AI capabilities across core functions.
How AI is Enhancing IT Service Management Read More »
AI-powered Service Management, IT Service Management, ITSM
The biggest mistake organisations make with DevOps is thinking it’s just a development method. It’s not. Done properly, DevOps as
Part 2. DevOps in ITSM | From Firefighting to Flow Read More »
DevOps, ITSM
Discover why a defined ITSM strategy matters and how to build one that aligns with business outcomes
Why You Need an ITSM Strategy (Even If You Think You Don’t) Read More »
ITSM, Service Strategy & Design