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Why You Need an ITSM Strategy (Even If You Think You Don’t)

Leave a Comment / ITSM, Service Strategy & Design / May 1, 2025

Discover why a defined ITSM strategy matters and how to build one that aligns with business outcomes

Why You Need an ITSM Strategy (Even If You Think You Don’t) Read More »

ITSM, Service Strategy & DesignBusiness Alignment, IT Strategy, ITSM, Service Design, Service Management, Service Planning, Strategic ITSM

What Is a Service in ITSM?

Leave a Comment / ITSM, Service Catalog, Service Delivery & Operations / March 3, 2025

What is a service in ITSM? is a surprisingly complex question. This post breaks it down without the waffle focusing on what users actually care about, outcomes

What Is a Service in ITSM? Read More »

ITSM, Service Catalog, Service Delivery & OperationsIT Services, ITIL, ITSM, Service definition, Service delivery, Service Design, Unified Service Management, USM

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