The TBM technology view isn’t about tools, it’s about making IT measurable and valuable through service-level pricing, lifecycle clarity, and strategic change.
TBM Success – Part 3 | The Technology View Read More »
ITSM, Technology Business Management (TBM)
TBM success relies on the business view: cost, performance, and catalogue clarity. Here’s why your TBM model must start with what the business sees.
TBM Success – Part 1. What Success Looks Like from the Business View Read More »
ITSM, TBM Success Series, Technology Business Management (TBM)
Understanding the difference between a Service Catalogue and a Request Catalogue is essential for effective ITSM. This post explores why both matter, how they differ, and when to prioritise each, cutting through the confusion with practical insights.
Why Both Service Catalogue and Request Catalogue Matter Read More »
ITSM, Service Catalog, Service Strategy & Design
A catalogue should reflect the services your business delivers to its customers. Anything else is just documentation, not service definition
Why There’s Only One True Single Service Catalogue Read More »
ITSM, Service Catalog
In today’s economy, services dominate. But most organisations still can’t define what they deliver. Here’s why defining business services is essential and where to start.
Why Defining Services Matters More Than You Think Read More »
Business Services, ITSM