Understanding Agentic AI isn’t optional for ITSM professionals anymore. This shift goes beyond automating routine tasks. Agentic AI independently handles […]
How Agentic AI is Transforming IT Service Management (ITSM) Read More »
AI-powered Service Management, IT Service Management, ITIL, ITSM
AI in ITSM is no longer theory. From routing incidents to predicting outages, here’s where AI is delivering real value and which tools are leading the way.
Real AI Use Cases in ITSM | What’s Working and Why It Matters Read More »
AI-powered Service Management, IT Service Management, ITIL, ITSM
Early TBM alignment isn’t optional, it’s where the real value begins. Learn how to set the foundation with the right people, structure, and conversations.
How to Approach Early TBM Alignment in ITSM Read More »
IT Financial Management, IT Service Management, ITIL, ITSM, Technology Business Management (TBM)
TBM starts with alignment, not software. Learn how to structure your first ITSM-Finance conversation to drive value and avoid early missteps.
Building Alignment Before Tools | TBM’s First Steps in ITSM Read More »
IT Service Management, ITIL, ITSM, Technology Business Management (TBM)
How Predictive AIOps is changing IT Service Management, moving from fire fighting to foresight with AI-powered insights.
Predictive AIOps | The Next Layer in IT Service Management Read More »
AI-powered Service Management, ITSM
The biggest mistake organisations make with DevOps is thinking it’s just a development method. It’s not. Done properly, DevOps as
Part 2. DevOps in ITSM | From Firefighting to Flow Read More »
DevOps, ITSM
Understanding the difference between a Service Catalogue and a Request Catalogue is essential for effective ITSM. This post explores why both matter, how they differ, and when to prioritise each, cutting through the confusion with practical insights.
Why Both Service Catalogue and Request Catalogue Matter Read More »
ITSM, Service Catalog, Service Strategy & Design
Discover why a defined ITSM strategy matters and how to build one that aligns with business outcomes
Why You Need an ITSM Strategy (Even If You Think You Don’t) Read More »
ITSM, Service Strategy & Design
DevOps in ITSM means more than automation, it’s about shared ownership, trust, and integrating operations early. Here’s why it matters.
Part 1. Breaking the Wall | DevOps and the Realities of ITSM Read More »
DevOps, ITSM
A catalogue should reflect the services your business delivers to its customers. Anything else is just documentation, not service definition
Why There’s Only One True Single Service Catalogue Read More »
ITSM, Service Catalog