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May 2025

A man playing chess using strategy

Why You Need an ITSM Strategy (Even If You Think You Don’t)

Leave a Comment / ITSM, Service Strategy & Design / May 1, 2025

Discover why a defined ITSM strategy matters and how to build one that aligns with business outcomes

Why You Need an ITSM Strategy (Even If You Think You Don’t) Read More »

ITSM, Service Strategy & DesignBusiness Alignment, IT Strategy, ITSM, Service Design, Service Management, Service Planning, Strategic ITSM

DevOps in ITSM, planning for joint deployment and support

Part 1. Breaking the Wall | DevOps and the Realities of ITSM

Leave a Comment / DevOps, ITSM / May 1, 2025

DevOps in ITSM means more than automation, it’s about shared ownership, trust, and integrating operations early. Here’s why it matters.

Part 1. Breaking the Wall | DevOps and the Realities of ITSM Read More »

DevOps, ITSMContinuous Delivery, DevOps, Gaslighting at Work, ITSM, Operational Readiness, psychological safety

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