Helping Organisations Navigate IT Services with Confidence
I offer practical, grounded support in ITSM and TBM. With decades of hands-on experience, I help teams build sustainable service structures, streamline delivery, and solve real-world challenges, all while keeping pace with emerging shifts like AI-enabled automation and data driven service improvement. It’s about using what works, not chasing hype.
How I Can Help?
IT Service Leadership
I work with leadership teams to define and mature service delivery. Whether you’re restructuring ITSM, facing audit pressure, or trying to get on top of daily firefighting, I bring proven approaches to structure, lead, and uplift your IT service management capability without the overhead of full-time staffing or over-engineered frameworks.
IT Operations & Transformation
When infrastructure or operations hit turbulence, I bring structure, calm delivery, and hands-on experience to steady the ship. From day-to-day IT operations to uplift programs in complex environments, I support teams through recovery, transition, or growth. Where appropriate, I help explore intelligent tooling such as automation or AI-driven monitoring, to stabilise at scale while matching your pace and priorities.
IT Project Management
I help shape and realign services so they make sense to the business, to IT, and to the people using them. Whether you’re building a service catalogue, defining business services, or applying models like CSDM, I bring a project-led approach that keeps delivery on track and stakeholders engaged. My focus is on making services practical and grounded in how your organisation actually works, bridging strategy and implementation to deliver lasting value.
Technology Business Management
With a solid set of TBM skills, I bring structure and clarity to IT budgeting, costing, and value conversations. Whether it’s mapping services, aligning costs to business outcomes, or building out budgeting models, I use TBM to turn financial data into actionable insight. It’s not just about tracking spend, it’s about enabling smarter decisions and making technology’s value visible to the business.
IT Data Management & Reporting
I help teams decode their service and operational data using tools like SQL and Power BI. From dashboards to trend analysis, I extract insights that improve decision-making and uncover hidden issues. Increasingly, I also help evaluate where machine learning and automation can augment reporting or streamline insight delivery. My aim is to make data useful, timely, and actionable, not just pretty charts, but levers for improvement.
Vendor & Stakeholder Management
I help organisations align internal teams and third-party vendors to achieve clear, shared outcomes. Whether you need structured SLA enforcement, vendor performance reviews, support with procurement, or smooth day-to-day collaboration, I bring a professional, outcome-focused approach. My priority is creating partnerships built on clarity, accountability, and results, reducing noise, strengthening trust, and delivering measurable value.
About Me
With over two decades in IT Service Management, I help organisations simplify service delivery, improve operations, and align IT with business goals. My background spans complex projects in the mining sector, where I’ve built service catalogues, designed SLAs, implemented service management systems, and led successful transitions across teams and platforms.
As AI and automation reshape how services are delivered, I stay focused on what matters, practical, value driven outcomes. I support teams navigating change, whether that’s adopting new frameworks, optimising legacy platforms, or making sense of where emerging technologies like AI and data driven insight can genuinely enhance service capability.
What Drives Me.
To help organisations turn complexity into clarity building IT service systems that work in practice, not just on paper, and evolve with how technology and teams are changing.
The Bigger Picture.
To support teams and leaders through grounded, practical consulting that bridges IT and business, while helping them stay adaptable in a fast moving, tech-driven world.
Proven in Practice
Real World Experience?
I’ve worked with leading organisations where services need to be resilient, scalable, and value driven, not just theoretically sound. I bring calm focus, practical insight, and a commitment to building what works, not just what’s written in a framework. Whether stepping into a short-term gap, improving visibility with TBM, or helping teams make sense of automation, data, and AI-powered tooling, I simplify complexity and strengthen what’s already working.
Got a Challenge You Need Help With?
Whether you’re mid-project or just starting out, let’s chat about how I can support your goals.
Why ITSM and TBM Expertise Matters
A Trusted Pair of Hands for Your IT Services
I work with teams to bring structure, clarity, and continuity to their IT services. Whether it’s defining service portfolios, stepping into an interim role, or improving cost transparency with TBM, I help turn strategy into practical results. As AI, automation, and data intelligence shape the future of service management, I focus on applying them where they make real-world sense without the fluff.
With expertise across ITSM and TBM, I help organisations align process and technology to deliver lasting value, even in fast-moving environments.
If you’re looking for grounded support that evolves with the times, let’s talk.
Case Studies
Explore my case studies to see how ITSM and TBM principles are applied in real world scenarios.